At Care Quality Pharmacy, we are committed to providing the highest standards of service and care. Your feedback helps us understand what we’re doing well and where we can improve, so we can continue to provide the best possible experience for our patients and customers.
How to Share Your Feedback
You can provide feedback in any of the following ways:
In Writing
Please send your feedback to:
Care Quality Pharmacy
Unit SF1, Little Heath Industrial Estate, Old Church Rd
Coventry
CV6 7NB
By Telephone
Call us on:0800 970 8844
Please ask to speak to the Pharmacy Manager.
By Email
Send your feedback to: [email protected]
What to Include
To help us deal with your feedback quickly and effectively, please include:
- Your full name and contact details
- A clear description of your feedback
- The date and time the incident occurred
- Names of any staff involved (if known)
- Any suggestions for how we could improve
What Happens Next
Acknowledgement
We will acknowledge your feedback within 3 working days of receiving it.
Investigation
We will review your feedback carefully. Where suggestions for improvement are made, we will discuss them with our team.
Response
If your feedback requires a response, we will provide one within 15 working days.
Your Feedback Matters
All feedback is treated with respect and confidentiality. We use your comments as an opportunity to learn, improve, and celebrate the areas where we are doing well.
Thank you for taking the time to share your thoughts and helping us continue to deliver high-quality care.